Effective Date: April 20, 2026
Thank you for visiting Giftandheart — we’re delighted to have you here.
Whether you have a question about a product, need help with an order, or want to check on delivery or returns, our customer support team is here to help. We truly care about every person who shops with us, and we’ll do our best to make sure your experience feels personal and thoughtful — just like the gifts we offer.
What to Include in Your Message
To help us respond quickly and accurately, please include as much of the following information as possible:
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Your order number, if you have one;
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The email address you used when placing the order;
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The name or web address of the product you’re asking about;
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A clear description of your question or concern; and
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Relevant photos or videos if an item arrived damaged, defective, incorrect, or incomplete.
Please do not send passwords, complete payment card numbers, or payment card security codes by email.
How to Reach Us
Customer Service Emails:
service@giftandheart.com
giftandheart@126.com
Store Website:
https://giftandheart.com
Contact Phone:
+86 151-6803-1954
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)
We check messages regularly during our customer service hours and will reply as soon as reasonably possible. We typically respond within 1–2 business days. While we can’t promise an instant response, we promise a thoughtful one.
For urgent order-related matters, please clearly explain the issue in your message. We’ll prioritise the review of time-sensitive requests wherever possible.
If the phone line is busy, please contact us by email or through the store backend.
A Note About Returns
Before sending anything back to us, please always contact us first. We’ll provide the applicable return authorisation, current return warehouse address, and step-by-step instructions.
Please do not use the registered business address or any address printed on the original package unless we specifically tell you to. Sending items to the wrong place may cause delays or loss, and we’d hate for that to happen to your gift.
Who Is Behind Giftandheart
Brand:
Giftandheart
Website:
https://giftandheart.com
Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Date of Establishment:
September 16, 2025
Customer Service Emails:
service@giftandheart.com
giftandheart@126.com
Contact Phone:
+86 151-6803-1954
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)
For return-related matters, please contact us before sending an item. Do not send returns to the registered address unless our customer service team specifically approves it. We will provide the current applicable return warehouse information and return instructions. If the phone line is busy, please contact us by email or through the store backend.
Current authorized return warehouse — use only after customer service provides your Return Authorization and written return instructions:
Warehouse: Gulf Coast Returns Center – Suite 209
1903 Magnolia Bend Dr
Mobile, AL 36695-3419
United States
Attn: Return Authorization: [Provided by customer service after approval]
We look forward to hearing from you — and we’ll do everything we can to make sure your Giftandheart experience feels as warm and caring as the presents we help you share. 🎁
Giftandheart is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles giftandheart.com, order processing, customer service, and related e-commerce activities.