PRIVACY POLICY

Effective Date: April 20, 2026

Welcome to Giftandheart. We understand that when you choose and give a gift, you are sharing more than just an object — you are sharing warmth and thoughtfulness. We equally value the trust you place in us, and we are committed to handling your personal information with transparency, care, and responsibility.

This Privacy Policy explains how Giftandheart, operated by Dongyang Longming Daily Necessities Co., Ltd., collects, uses, discloses, stores, and protects personal information when you visit https://giftandheart.com, create an account, place an order, contact us, or otherwise use our services.

Please take a moment to read this policy carefully. If you have any questions, feel free to reach out to us using the contact details at the end of this document.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Contact information, including your name, email address, phone number, billing address, and shipping address;
Order information, including the gifts purchased, customisation options such as engraving or gift wrapping, order value, delivery method, and order history;
Payment information processed directly by our payment service providers; we do not store full card numbers or security codes;
Account information, including your login details, encrypted password, and saved preferences if you create an account;
Communications and content, including enquiries, after-sales requests, product reviews, photos, videos, or other content you voluntarily provide;
Device and technical information, including IP address, browser type, device model, operating system, language preference, and approximate location;
Website activity, including pages visited, links clicked, products viewed, referring pages, and interactions with advertisements; and
Cookies and identifiers, including data collected through cookies, pixel tags, local storage, and similar technologies.

2. How We Use Your Information

We use your personal information for the following core purposes:

To process, fulfil, and deliver your orders;
To confirm payments and prevent unauthorised transactions;
To provide order updates and tracking information;
To respond to product, delivery, return, refund, and other customer service requests;
To operate, maintain, improve, and secure our website;
To personalise content and product recommendations;
To measure website and advertising performance;
To detect fraud, security threats, misuse, and technical issues;
To comply with legal, accounting, tax, and regulatory obligations; and
To send marketing communications where permitted by law and subject to your available choices.

3. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, software development kits, local storage, and other similar technologies for the following purposes:

To keep the website functioning properly;
To remember your preferences and shopping cart selections;
To understand how visitors use our website;
To measure website and advertising performance;
To detect fraud and maintain security; and
To provide or measure personalised advertising where permitted.

You can manage your cookie preferences through the cookie settings on our website or through your browser. Please note that disabling certain cookies may affect website functionality.

4. How We Disclose Your Information

We may disclose your personal information to the following types of third parties:

Website hosting, e-commerce platform, and technology service providers;
Payment processors and fraud prevention services;
Warehouses, suppliers, fulfilment partners, and shipping carriers;
Customer support and communication service providers;
Analytics, advertising, attribution, and marketing partners;
Professional advisers, including accountants, auditors, insurers, and legal advisers;
Government authorities or other parties when legally required; and
A buyer, successor, or relevant party in connection with a merger, acquisition, financing, reorganisation, or transfer of business assets.

Depending on applicable law, some advertising-related disclosures may be considered a “sale,” “sharing,” or use of personal information for targeted advertising. Where required, we will provide you with appropriate notices and choices.

5. Data Retention

We retain your personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, and comply with legal obligations.

Retention periods may vary depending on the type of information and the purpose for which it is used.

6. Data Security

We implement reasonable administrative, technical, and organisational safeguards designed to protect your personal information.

However, no method of internet transmission or electronic storage is completely secure. You should also protect your account password and notify us immediately if you suspect any unauthorised account activity.

7. International Data Transfers

Our website, service providers, suppliers, fulfilment partners, and other recipients may operate in countries other than your country of residence.

As a result, your personal information may be processed or stored in jurisdictions with different data protection laws. Where required, we take reasonable steps to apply appropriate safeguards, such as standard contractual clauses, for international data transfers.

8. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

Request access to your personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Object to or restrict certain processing;
Request a portable copy of your data;
Withdraw consent where processing is based on consent;
Opt out of certain targeted advertising, “sale,” or “sharing” activities; and
Appeal certain decisions where applicable.

To submit a privacy request, please contact us using the details below. We may need to verify your identity before completing your request.

You may unsubscribe from promotional emails by clicking the unsubscribe link in the message or by contacting us directly. Transactional messages related to your orders and account will still be sent.

9. Children’s Privacy

Our website is intended for users aged 16 and over. If you are under the age of majority in your country, you may use our site only with permission from a parent or guardian.

We do not knowingly collect personal information from children under 16 without appropriate parental or guardian consent. If you believe a child under 16 has provided us with personal information without proper consent, please contact us so we can review and address the matter.

10. Third-Party Links

Our website may contain links to third-party websites or services. These third parties have their own privacy policies, and we are not responsible for their content or privacy practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal obligations.

The revised policy will be posted on this page, and where required, we will provide additional notice, for example by email or website announcement.

12. Privacy Contact and Operator Details

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using either customer service email address below.

Business and Store Details

Brand:
Giftandheart

Website:
https://giftandheart.com

Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.

Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.

Unified Social Credit Code:
91330783MAEUQH3D3B

Registered Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China

Date of Establishment:
September 16, 2025

Customer Service Emails:
service@giftandheart.com
giftandheart@126.com

Contact Phone:
+86 151-6803-1954

Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)

For return-related matters, please contact us before sending an item. Do not send returns to the registered address unless our customer service team specifically approves it. We will provide the current applicable return warehouse information and return instructions. If the phone line is busy, please contact us by email or through the store backend.

Current authorized return warehouse — use only after customer service provides your Return Authorization and written return instructions:
Warehouse: Gulf Coast Returns Center – Suite 209
1903 Magnolia Bend Dr
Mobile, AL 36695-3419
United States
Attn: Return Authorization: [Provided by customer service after approval]

We value your trust and are committed to protecting your personal information — just as we are committed to helping you find gifts that feel warm and thoughtful.

Giftandheart is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles giftandheart.com, order processing, customer service, and related e-commerce activities.