Last updated: April 20, 2026
What Gifts Does Giftandheart Offer?
We carefully select a variety of warm and thoughtful gifts, including home decorations, seasonal holiday gifts, creative DIY craft kits, decorative figurines, lifestyle accessories, and other heartfelt pieces.
Product colours, sizes, materials, and designs may vary by season and inventory. Please refer to the product page for current availability.
Where Do You Ship?
Currently, we ship to the United States, Canada, and Mexico. Orders with delivery addresses outside these countries cannot be completed at checkout.
Orders are typically fulfilled from our warehouse in the United States. Some items may be produced or fulfilled by our partners.
How Long Does Order Processing Take?
Most orders are processed within 2–7 business days. DIY kits, personalised items, or made-to-order gifts may require additional time, which will be noted on the product page.
Business days exclude weekends and public holidays.
How Long Does Delivery Take?
Estimated transit times after dispatch are:
-
United States: 7–20 business days;
-
Canada: 10–30 business days; and
-
Mexico: 20–30 business days.
These estimates do not include processing time.
The estimated total delivery times, including processing, are:
-
United States: 9–27 business days;
-
Canada: 12–37 business days; and
-
Mexico: 22–37 business days.
Delivery estimates are not guarantees.
How Much Does Shipping Cost?
Orders of **US$50 or more** qualify for free shipping. For orders below US$50, standard shipping fees are:
-
United States: US$7.00;
-
Canada: US$8.00; and
-
Mexico: US$12.00.
All shipping rates are displayed in US dollars and shown clearly at checkout.
How Can I Track My Order?
Once your order is dispatched, we will send tracking information to the email address you provided. You can also log in to your customer account and view the “Orders” section for updates.
Tracking may take a few business days to appear.
Why Hasn’t My Tracking Information Updated?
It may take a few business days for tracking updates to appear after dispatch. If there is no change for an extended period, please contact us with your order number and we will look into it.
Will All Items Arrive in One Package?
If you order multiple items, they may be shipped in separate parcels. You may receive more than one tracking number — this is normal.
Can I Change or Cancel My Order After Placing It?
If you need to modify the delivery address or product selection, or cancel the order, please email us as soon as possible at service@giftandheart.com or giftandheart@126.com with your order number.
Once your order has entered processing, production, or shipping, we cannot guarantee that changes or cancellations can be made. The order will then be sent out as usual.
Can I Return a Product?
Eligible products may be returned within 30 days of delivery. Before returning any item, please contact us first.
Detailed conditions and exclusions are explained in our Returns, Refunds and Cancellation Policy.
What If My Product Arrives Damaged or Incorrect?
Please contact us promptly with your order number, a description of the issue, and clear photos or videos of the product, packaging, and shipping label.
After verifying the issue, we will offer an appropriate remedy, which may include a replacement, exchange, or refund, subject to availability and your preference where available. If the issue is confirmed to be our fault or our fulfilment partner’s fault, we will cover applicable authorised shipping costs.
Can Personalised Products Be Returned?
Personalised, custom-made, or made-to-order gifts are generally not eligible for change-of-mind returns, unless the product page states otherwise. This does not affect your rights if the item arrives damaged, defective, incorrectly produced, or materially different from what you confirmed.
Will I Have to Pay Customs Duties?
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless stated otherwise at checkout, these charges are the customer’s responsibility. We cannot declare an order as a gift or reduce the declared value.
What If I Entered the Wrong Address?
Please contact us immediately. Once your order has entered processing or has been dispatched, we cannot guarantee that we can change the address, so please double-check your details when placing the order.
If a package is returned or cannot be delivered due to an incorrect address, refusal, failure to collect, or unpaid customs charges, applicable return shipping, customs, and handling fees may be deducted from any eligible refund. If you request redelivery to a corrected address, you will be responsible for the full redelivery shipping costs.
How Can I Contact Giftandheart?
When contacting us about an existing order, please include your order number and the email address used to place the order.
Business and Store Details
Brand:
Giftandheart
Website:
https://giftandheart.com
Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Date of Establishment:
September 16, 2025
Customer Service Emails:
service@giftandheart.com
giftandheart@126.com
Contact Phone:
+86 151-6803-1954
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)
For return-related matters, please contact us before sending an item. Do not send returns to the registered address unless our customer service team specifically approves it. We will provide the current applicable return warehouse information and return instructions. If the phone line is busy, please contact us by email or through the store backend.
Current authorized return warehouse — use only after customer service provides your Return Authorization and written return instructions:
Warehouse: Gulf Coast Returns Center – Suite 209
1903 Magnolia Bend Dr
Mobile, AL 36695-3419
United States
Attn: Return Authorization: [Provided by customer service after approval]
We value your trust and are committed to protecting your personal information — just as we are committed to helping you find gifts that feel warm and thoughtful.
Giftandheart is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles giftandheart.com, order processing, customer service, and related e-commerce activities.