Effective Date: April 20, 2026
Welcome to Giftandheart — a place where thoughtful gifts come to life. Whether you’re looking for something special for a loved one or a little treat for yourself, we’re glad you’re here. Before you explore our shop, please take a moment to read these Terms of Service. They help us keep things fair, clear, and safe for everyone who shops with us.
By using our website at https://giftandheart.com or placing an order, you agree to these Terms. If you don’t agree, we respectfully ask that you don’t use our site. Nothing here overrides your mandatory rights under applicable consumer laws.
1. About These Terms
Our website is operated under the brand Giftandheart by Dongyang Longming Daily Necessities Co., Ltd. Throughout these Terms, “Giftandheart,” “we,” “us,” and “our” refer to this legal entity.
These Terms apply to all visits, purchases, and interactions on our site. Please also review our other policies, including our Shipping Policy, Returns, Refunds and Cancellation Policy, Privacy Policy, and other applicable policies, as they form part of this agreement.
2. Who Can Use Our Site
You must be at least 16 years old to use our site. If you are under the age of majority in your country of residence, you may use our site only with permission from a parent or guardian.
You agree not to use our site for any unlawful, fraudulent, or abusive purposes. Don’t introduce viruses, scrapers, or anything that could harm our site or other users.
3. Our Products — Thoughtfully Made
Many of our gifts are created specifically for you after you place your order. This means we don’t keep mass stock — we start making your selection once you’ve confirmed it.
Because each piece is individually produced:
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Print placement, colour, or finish may vary slightly;
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Screen colours can differ from the final product;
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Normal manufacturing tolerances in size or fit apply; and
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Items in the same order may be shipped separately.
These are not defects — they’re part of the character of custom-made gifts. Please double-check product descriptions, size guides, and design choices before ordering.
4. Product Information and Availability
We do our best to describe our gifts accurately, including images, materials, colours, and dimensions. However, availability isn’t guaranteed. We may update, limit, or discontinue products when necessary. Any offer is void where prohibited.
5. Prices and Payment
All prices are shown in US dollars unless noted otherwise. Shipping fees, taxes, and other checkout charges are displayed before you confirm your order. International orders may also incur customs duties. Please see our Shipping Policy for details.
You agree to provide accurate billing and contact information. Payments are processed through secure third-party providers; we typically don’t store full payment card details.
6. Order Acceptance
Placing an order doesn’t automatically mean it’s accepted. We review each order and may cancel or limit it for legitimate reasons, such as:
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Product unavailability;
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Pricing errors;
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Payment issues;
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Suspected fraud or unauthorised activity;
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Delivery restrictions;
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Unusually large or duplicate orders; or
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Orders that appear to be for resale.
If we cancel an order after payment, we’ll refund the full amount to your original payment method.
7. Changes or Cancellations
If you need to change or cancel your order, contact us as soon as possible at service@giftandheart.com or giftandheart@126.com.
Because production starts soon after ordering, we can’t guarantee changes once production has begun. Please confirm your selections carefully before submitting your order.
8. Shipping and Delivery
We ship to destinations available at checkout. Production time and shipping time are separate — please see our Shipping Policy for estimates, tracking, and customs information.
Delivery times are estimates, not guarantees. Delays can happen due to customs, weather, holidays, carrier issues, incorrect addresses, or other circumstances outside our reasonable control. Multiple items may arrive in separate packages.
9. Returns, Refunds, and Issues
Our Returns, Refunds and Cancellation Policy explains eligibility and the applicable steps. Generally, you have 30 days after delivery to request a return.
Because some items are made to order, change-of-mind returns may be limited where stated on the applicable product page. If we accept such a return, you’ll be responsible for the return shipping costs.
If your gift arrives damaged, defective, incorrect, or incomplete, contact us promptly with clear photos or videos. After verifying the issue, we will offer an appropriate remedy, which may include a replacement, exchange, or refund, subject to availability and your preference where available. We will cover applicable authorised shipping costs where the issue is confirmed to be our fault or our fulfilment partner’s fault.
Never send a return without our prior authorisation and instructions.
10. Your Account
If you create an account, you’re responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you suspect unauthorised access. We may restrict accounts if needed to prevent fraud or violations.
11. Intellectual Property
All content on our site — including text, images, logos, designs, artwork, and software — is owned by or licensed to us. You may use the site only for personal, non-commercial shopping.
You cannot copy, reproduce, distribute, modify, scrape, sell, or republish any content without our written permission.
12. Your Feedback and Submissions
If you send us reviews, photos, suggestions, or other content, you confirm that you have the right to do so, that it’s accurate and lawful, and that it doesn’t infringe anyone else’s rights.
By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use that content to operate, improve, and promote Giftandheart. We don’t claim ownership of your original work.
13. Third-Party Services and Links
Our site may use or link to third-party platforms, such as payment processors, shipping carriers, and analytics providers. Those services have their own terms and privacy policies. We aren’t responsible for what they do, except where the law says otherwise.
14. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal information. We process data through partners in various countries using appropriate safeguards where required. Please read the Privacy Policy carefully.
15. Errors and Website Changes
Occasionally, our site may contain typographical errors or inaccuracies in product descriptions, prices, promotions, or availability. We reserve the right to correct errors and update information.
If an error materially affects your order, we’ll contact you and offer available options, such as corrected information or cancellation with a refund. We may also modify or suspend parts of the site when necessary.
16. Disclaimer and Limitation of Liability
To the fullest extent permitted by law, our site is provided on an “as available” basis. We don’t guarantee that it will always be uninterrupted or error-free.
We aren’t liable for indirect or unforeseeable losses to the fullest extent permitted by applicable law. Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, or other liabilities that cannot legally be excluded or limited.
17. Termination
You can stop using our site at any time. We may suspend or terminate access if you materially breach these Terms, engage in fraud, or create a security risk.
Provisions that should survive termination will continue to apply.
18. Severability and Entire Agreement
If any part of these Terms is found invalid or unenforceable, that part will be limited or removed only as needed, and the rest remains in effect.
These Terms, together with our other referenced policies, form the entire agreement between you and us concerning your use of the website and services.
19. Governing Law
These Terms are governed by the laws of the People’s Republic of China, without prejudice to your mandatory consumer protections under local law.
20. Changes to These Terms
We may update these Terms from time to time to reflect changes in our business, services, or legal obligations. The revised version will be posted here with a new effective date. Changes apply prospectively unless the law says otherwise.
21. Contact and Operator Information
If you have any questions about these Terms, please contact us using either customer service email address below. If your question concerns an existing order, please include your order number.
Brand:
Giftandheart
Website:
https://giftandheart.com
Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Date of Establishment:
September 16, 2025
Customer Service Emails:
service@giftandheart.com
giftandheart@126.com
Contact Phone:
+86 151-6803-1954
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)
For return-related matters, please contact us before sending an item. Do not send returns to the registered address unless our customer service team specifically approves it. We will provide the current applicable return warehouse information and return instructions. If the phone line is busy, please contact us by email or through the store backend.
Current authorized return warehouse — use only after customer service provides your Return Authorization and written return instructions:
Warehouse: Gulf Coast Returns Center – Suite 209
1903 Magnolia Bend Dr
Mobile, AL 36695-3419
United States
Attn: Return Authorization: [Provided by customer service after approval]
We value your trust and are committed to protecting your personal information — just as we are committed to helping you find gifts that feel warm and thoughtful.
Giftandheart is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles giftandheart.com, order processing, customer service, and related e-commerce activities.