Effective Date: April 20, 2026
Thank you for choosing Giftandheart. We know that every gift you pick carries a little piece of your heart, so we do our very best to make sure your order arrives safely and on time.
This policy explains everything you need to know about our shipping destinations, costs, timelines, and procedures. If you have any questions, please don’t hesitate to reach out.
1. Shipping Destinations
Currently, Giftandheart ships to the following countries and regions:
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United States
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Canada
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Mexico
If your delivery address is outside these areas, you won’t be able to complete your order at checkout. We appreciate your understanding.
Orders are typically fulfilled from our warehouse in the United States. Some items may be produced or fulfilled by our partners.
2. Shipping Rates and Estimated Transit Times
| Destination | Transit Time (Business Days) | Free Shipping Threshold | Standard Shipping Fee |
|---|---|---|---|
| United States | 7–20 | Orders ≥ US$50 | US$7.00 below US$50 |
| Canada | 10–30 | Orders ≥ US$50 | US$8.00 below US$50 |
| Mexico | 20–30 | Orders ≥ US$50 | US$12.00 below US$50 |
All shipping rates are displayed in US dollars and will be clearly shown at checkout.
3. Order Processing Time
Processing time refers to the period between when you place your order and when we hand it over to the carrier.
Most orders are processed within 2–7 business days. Business days exclude weekends and public holidays.
Processing may take a little longer during:
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Peak sales seasons or major promotions;
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Public holidays;
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Inventory restocking;
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Additional production or quality checks; or
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Personalised or made-to-order items, as noted on the product page.
If an item becomes unavailable or is significantly delayed, we will contact you using the email address you provided at checkout.
4. Total Estimated Delivery Times (Including Processing)
Total delivery time = Processing time (2–7 business days) + Transit time.
Based on the above, the estimated total delivery times from order placement to delivery are:
| Destination | Transit Time | Total Estimated Time Including Processing |
|---|---|---|
| United States | 7–20 business days | 9–27 business days |
| Canada | 10–30 business days | 12–37 business days |
| Mexico | 20–30 business days | 22–37 business days |
Processing may take longer during peak seasons or for custom items; we will notify you if significant delays occur.
Please remember that delivery estimates are not guarantees. Delays can happen due to:
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Incorrect or incomplete delivery addresses;
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Customs clearance procedures;
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Severe weather conditions;
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Public holidays in the destination country;
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Carrier disruptions;
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High shipping volumes; or
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Other circumstances beyond our reasonable control.
We recommend double-checking your shipping address before submitting your order.
5. Tracking Information
Once your order is dispatched, we’ll send you a shipping confirmation email with a tracking number, if available.
You can also log in to your customer account and view the “Orders” section for updates.
Please note that tracking information may take a few business days to appear in the carrier’s system — this is normal.
If your order contains multiple items, they may be shipped in separate packages. In that case, you’ll receive more than one tracking number.
6. Customs Duties and Import Taxes
Orders sent to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless clearly stated otherwise at checkout, these charges are not included in the product price or shipping fee — they are the responsibility of the recipient.
If you refuse delivery due to customs fees, we may deduct applicable return shipping, customs, and handling costs from any eligible refund, where permitted by law.
Please be aware that we cannot declare an order as a “gift” or reduce the declared value — we are required to state the actual purchase price.
7. Incorrect or Incomplete Addresses
You are responsible for providing a complete and accurate delivery address.
If you notice an error in your address, please contact us as soon as possible. Once your order has entered processing or has been dispatched, we cannot guarantee that we can make changes.
Any additional shipping, return, or redelivery costs arising from an incorrect or incomplete address shall be your responsibility, where permitted by law. If you request redelivery to a corrected address, you will bear the full redelivery shipping costs.
8. Lost, Delayed, or Delivered Packages
If your tracking information hasn’t updated for a long time, or if you believe your package is lost, please email us at service@giftandheart.com or giftandheart@126.com with your order number, and we’ll look into it.
If tracking shows “delivered” but you can’t find the package, please:
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Check around your doorstep, mailbox, or reception area;
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Ask family members, neighbours, or building management;
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Contact the carrier directly with your tracking number; and
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Get in touch with us if you still need help.
A delivery investigation may take some time and may require additional information from you.
9. Refused or Undeliverable Packages
If a package is refused or cannot be delivered due to an incorrect address, failure to collect after multiple delivery attempts, unpaid customs charges, or other reasons attributable to you:
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Applicable return shipping, customs, and handling fees will be deducted from any eligible refund.
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If you wish to have the order resent to a corrected address, you will be responsible for the full redelivery shipping costs.
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Refund eligibility will be assessed after the package is returned to us and inspected.
10. Shipping Support and Business Details
If you have any questions or need assistance with shipping, delivery, or tracking, please include your order number and contact us using either customer service email address below.
Brand:
Giftandheart
Website:
https://giftandheart.com
Store Operator:
Dongyang Longming Daily Necessities Co., Ltd.
Legal Entity:
Dongyang Longming Daily Necessities Co., Ltd.
Unified Social Credit Code:
91330783MAEUQH3D3B
Registered Address:
Room 402, 4th Floor, No. 76 Zengping Road, Baiyun Subdistrict, Dongyang City, Jinhua City, Zhejiang Province, China
Date of Establishment:
September 16, 2025
Customer Service Emails:
service@giftandheart.com
giftandheart@126.com
Contact Phone:
+86 151-6803-1954
Customer Service Hours:
Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM
China Standard Time (UTC+8)
For return-related matters, please contact us before sending an item. Do not send returns to the registered address unless our customer service team specifically approves it. We will provide the current applicable return warehouse information and return instructions. If the phone line is busy, please contact us by email or through the store backend.
Current authorized return warehouse — use only after customer service provides your Return Authorization and written return instructions:
Warehouse: Gulf Coast Returns Center – Suite 209
1903 Magnolia Bend Dr
Mobile, AL 36695-3419
United States
Attn: Return Authorization: [Provided by customer service after approval]
We value your trust and are committed to protecting your personal information — just as we are committed to helping you find gifts that feel warm and thoughtful.
Giftandheart is operated by Dongyang Longming Daily Necessities Co., Ltd., which handles giftandheart.com, order processing, customer service, and related e-commerce activities.